Ultimate list of IT support links

By Kyu Rhee and Bill Detwiler

 

These are the links no IT support professional should be without. While this list is by no means a complete inventory of IT Web sites, it is a place to start when looking for drivers, updates, patches, or troubleshooting information. If your favorite IT support site isn't listed here, please e-mail us. We will periodically update this list with links to new sites and updates to current sites.

 

 

Product reviews, IT news, editorial columns, how-to guides, etc.

CNET.com
http://www.cnet.com/

CNET is your best online resource for product reviews and pricing information. Find out who sells that new monitor your CEO wants at the lowest price.

GameSpy's PlanetHardware
http://www.planethardware.com/

Although this site is geared more toward gamers, it contains a lot of useful information on the latest PC hardware.

HardwareCentral
http://www.hardwarecentral.com/

This site offers hardware information, including reviews, editorials, buying guides, and more.

Hardware Extreme
http://www.hwextreme.com/

This is another site geared toward serious IT hobbyists and gamers, but it has plenty of hardware reviews.

Slashdot
http://slashdot.org/

Here, you'll find a one-stop shop for all things open source, including articles, discussions, and journals.

Tom's Hardware Guide
http://www.tomshardware.com/

This site is a great source for reviews and guides about the latest computer hardware.

ZDNet
http://www.zdnet.com/

A great place for technology news, product reviews, IT commentary, and more. This site offers anything and everything for the IT professional.

Programming, Web development, scripts, etc.

4GuysFromRolla.com
http://www.4guysfromrolla.com/

If you're looking for the most current information on ASP, this Web site is for you.

HotScripts.com
http://www.hotscripts.com/

This site is geared toward Web masters and programmers. It compiles Web programming-related information on topics such as ASP, C, Java, XML, PHP, and Perl.

jGuru.com
http://www.jguru.com/

Here, you'll find forums, articles, FAQs, and more, all focused on Java.

O'Reilly Perl.com
http://www.perl.com/

Perl, Perl, Perl, and nothing but Perl. If you're a Perl programmer, this site should be on your Favorites list.

Programmers Heaven
http://www.programmersheaven.com/

Although this site is mainly a link database to other sites, it compiles links to some of the most useful programming and development sites on the Web, all in one place.

ScriptSearch.com
http://www.scriptsearch.com/

This is another great resource for programmers and developers, with information on various languages and technologies, including ASP, C, CFML, PHP, XML, Visual Basic, and Java.


 

Downloads, utilities, drivers, etc.

Bootdisk.com
http://www.bootdisk.com/

When was the last time you needed a Windows 95 boot disk but didn't have a Windows 95 machine lying around? Bootdisk.com offers tips, tweaks, files, boot disks, instructions, utilities, links, patches, and updates for advanced DOS and Windows users.

BovisTech
http://www.bovistech.com/

This site is another good resource for boot disks, drivers, Windows/DOS utilities, Config.sys files, and the like.

Download.com
http://download.cnet.com/

This handy site from CNET offers access to more than 20,000 Windows, Macintosh, DOS, Linux, Palm OS, Windows CE, and BeOS software downloads.

Driverzone.com
http://www.driverzone.com/

Go here to find drivers for everything from printers and scanners to video cards and modems.

Moochers.com
http://www.moochers.com/

Moochers.com has tons of software and freeware for Windows and Linux. You'll find applications, tools, utilities, fonts, icons, etc.

PC Drivers HeadQuarters
http://www.drivershq.com/main_home.html

This site that provides links to device manufacturer Web sites.

WinDrivers
http://www.windrivers.com/

Go here to locate hard-to-find drivers.

Manufacturer support

Compaq Support
http://www.compaq.com/support/index.html

If you support Compaq equipment, this link is a must have on your Favorites list.

Dell Support
http://support.dell.com/us/en/home.asp

For those who support Dell equipment, make sure to put this on your Favorites list.

Gateway Support
http://www.gateway.com/support/default.asp

There's no better place for Gateway-specific information.

Hewlett-Packard Product Support
http://www.hp.com/cposupport/eschome.html

If you're troubleshooting an HP device, start with HP's site for products support and customer care.

MicronPC Technical Support
http://support.micronpc.com/

Whether you're looking for information on a Millennia, ClientPro, or GoBook system, Micron's technical support site has the info you need.

Microsoft Knowledge Base
http://search.support.microsoft.com/kb/c.asp

This is the best place to start when troubleshooting a Microsoft product.

Microsoft Windows
http://www.microsoft.com/windows/default.asp

Go here to find Microsoft's official site for all things Windows related.


 

General technology

AllExperts.com
http://www.allexperts.com/central/computing.shtml

This Web site allows you to ask questions of IT experts who have experience in a variety of IT disciplines, including hardware, software, operating systems, programming, and more.

Marshall Brain's HowStuffWorks
http://www.howstuffworks.com/

Go here to find detailed descriptions of how mechanical devices work, how holidays developed, how the human body works, and much more.

Whatis.com
http://whatis.techtarget.com/

If you need a quick definition of an IT acronym, file extension, or term, this is the site to use. It's easy, quick, and accurate. (Read TechRepublic's review of Whatis.com here.)

Training and certification

Brainbench
http://www.brainbench.com/

You'll find tons of online certifications for a variety of IT and business topics, including Windows, general help desk support, network technical support, Java, C, and Visual Basic to name just a few. A fee is required for some tests.

CramSession
http://www.cramsession.com/

This site offers a plethora of certification information, including downloadable study guides, online sample tests, and more.

ExamCram.com
http://www.examcram.com/

If you're looking for IT certification study material, this site from Coriolis is for you. ExamCram has study guides, practice tests, and personal trainers for MCSE, CompTIA, and Cisco certifications.

MCSEBraindumps.com
http://www.mcsebraindumps.com/

This is a great site offering information on Windows 2000 MCSE, CompTIA, and Novell certifications.

TESTFREE
http://www.testfree.com/

Check out the online practice exams for many MCSE and CNE certifications on this site.

Antivirus and security

Astalavista Group
http://www.astalavista.com/

Don't let hackers, crackers, phone phreaks, or script kiddies catch you off guard. Find the latest news from the IT underground on this site.

Church of the Swimming Elephant
http://www.cotse.com/

This Web site focuses on a variety of IT security issues. The site offers virus information, bug fixes, tools, and a whole lot more.

Symantec Antivirus Research Center
http://www.sarc.com/

This site is a must-have for users of Norton Antivirus software. Even if you don't use Norton Antivirus, though, it's one of best sources of virus information on the Web.

Vmyths.com
http://www.vmyths.com/

Want to know if the latest virus scare is real? Vmyths.com offers straightforward info about computer virus myths, hoaxes, and urban legends. Read TechRepublic's review of Vmyths.com here.

 

Note 1: TechRepublic, ZDNet, and Download.com are part of the CNET family of Web sites dedicated to educating and empowering those in the IT field.

 

Note 2: Although many of the Web sites mentioned above are free, some require you to sign up for an account before you can use their services. This normally requires you to provide the site with an e-mail address. Some sites also only allow you free access to a limited amount of information but require you to pay a fee for total access.